Privacy Policy

Effective Date: July 15, 2025
Last Updated: August 16, 2026

At The Pines at Buckeye Ridge, we value your privacy and are committed to being transparent about how we collect, use, and protect your information. This Privacy Policy explains how information may be collected when you visit our website, contact us, make a reservation, register for an event or experience, subscribe to our communications, or otherwise interact with The Pines at Buckeye Ridge.

Information We Collect

Depending on how you interact with us, we may collect the following types of information:

Contact Information
Your name, email address, telephone number, mailing address, and other information you choose to provide.

Reservation & Guest Information
Information related to lodging reservations, events, retreats, meetings, experiences, special requests, service preferences, dates of stay, and other details necessary to coordinate your visit.

Payment & Transaction Information
Information related to purchases, deposits, payments, refunds, and other transactions. Payment card information may be processed directly by our third-party payment processors rather than stored by The Pines.

Communications
Information you provide when submitting forms, contacting us, responding to surveys, requesting information, or communicating with our team.

Marketing Preferences
Your preferences regarding newsletters, event announcements, wellness offerings, lodging information, animal and mission updates, promotional communications, and SMS messages.

Website & Device Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, dates and times of visits, referring pages, and interactions with our website.

Cookies & Similar Technologies
We may use cookies, pixels, web beacons, and similar technologies to operate our website, understand visitor behavior, remember preferences, and measure the effectiveness of our communications and marketing.

How We Collect Information

We may collect information:

Directly from you when you submit a form, make a reservation, register for an experience, subscribe to communications, or contact us.

Automatically when you interact with our website.

Through service providers that assist with reservations, payments, website hosting, customer relationship management, email, SMS messaging, analytics, and other business operations.

From third-party platforms when you choose to interact with The Pines through those services.

How We Use Your Information

We may use your information to:

Process and manage lodging reservations, events, retreats, experiences, and other services.

Communicate with you about reservations, inquiries, payments, confirmations, reminders, and changes to your visit.

Coordinate guest requests and provide customer service.

Send newsletters, announcements, event information, special offers, and other marketing communications when permitted.

Personalize communications based on the interests and preferences you choose to share with us.

Operate, maintain, and improve our website and guest experience.

Understand how visitors interact with our website and communications.

Maintain the safety and security of our website, systems, guests, and operations.

Prevent fraud, misuse, or other unauthorized activity.

Maintain appropriate business and financial records.

Comply with applicable legal and regulatory obligations.

Enforce our Terms & Conditions and other agreements.

We do not use your personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice when required.

Email Communications

If you subscribe to Notes from the Pines (our newsletter) or other email communications, we may use your email address and selected interests to send information relevant to you.

Depending on the preferences you provide, communications may include updates about The Pines, Buckeye Ridge, accommodations, events, wellness experiences, volunteer opportunities, rescue animals, sponsorships, fundraising, and other offerings.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Even if you unsubscribe from marketing communications, we may continue sending necessary transactional or service-related communications regarding an active reservation, purchase, event registration, or inquiry.

SMS/MMS Communications

If you provide your mobile telephone number and expressly opt in to receive SMS or MMS messages from The Pines at Buckeye Ridge, we may send communications to the number you provide.

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe from text messages or HELP for assistance.

Consent to receive marketing text messages is not required as a condition of purchasing goods or services.

Opting out of marketing messages does not necessarily prevent us from sending communications that are necessary to administer an existing reservation or transaction where permitted by law.

We do not sell or share mobile opt-in information or SMS consent with third parties for their own marketing purposes.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand how visitors use our site, and measure the effectiveness of our marketing.

These technologies may collect information such as:

IP address

Browser and device information

General geographic location

Pages viewed

Links or buttons clicked

Form interactions

Referring websites

Date and time information

Campaign or UTM information

Cookie or device identifiers

Cookies used on our website may include:

Essential Cookies
Necessary for basic website functionality, security, navigation, reservations, and form submissions.

Functional Cookies
Used to remember certain preferences and improve your experience.

Analytics Cookies
Help us understand website traffic and how visitors interact with our website.

Advertising & Marketing Cookies
When enabled, these technologies may help us measure advertising effectiveness or provide more relevant marketing.

Your Cookie Choices

Where available, you may manage non-essential cookies through the cookie preference tools provided on our website. You may also configure your browser to block or delete cookies. Disabling certain cookies may affect website functionality. Where required by applicable law, we will honor recognized browser-based privacy preference signals, such as Global Privacy Control, as applicable to the technologies used on our website.

How We Share Information

We may share information with trusted companies and individuals that help us operate The Pines and provide our services.

These may include providers of:

Website hosting and technology

Reservation and booking systems

Payment processing

Customer relationship management

Email and SMS communications

Analytics and website performance tools

Event or guest services

Professional services such as accounting, legal, or technology support

These providers may receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when required by law, to respond to valid legal processes, to protect our rights or safety, to investigate suspected fraud or misuse, or in connection with a business reorganization or similar transaction.

We do not sell your personal information for money.

Certain advertising or analytics technologies may constitute “sharing” or targeted advertising under some state privacy laws. Where applicable, we provide legally required choices regarding these activities.

Buckeye Ridge Rescue & Retreat

The Pines at Buckeye Ridge operates in connection with the broader Buckeye Ridge property and works alongside Buckeye Ridge Rescue & Retreat.

When you choose to participate in programs, make donations, sponsor an animal, volunteer, attend certain events, or otherwise interact directly with Buckeye Ridge Rescue & Retreat, information necessary to facilitate that interaction may be collected or shared as appropriate.

We do not share your information with the nonprofit for unrelated marketing purposes unless permitted by law or consistent with the preferences you have provided.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and comply with applicable legal requirements.

Retention periods vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure.

Children's Privacy

Our website and online services are not directed toward children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization.

Children may participate in certain Buckeye Ridge experiences or activities when accompanied or authorized by a parent, guardian, organization, or other responsible adult as applicable.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

Your Privacy Rights & Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which could include the right to:

Request access to certain personal information we maintain about you.

Request correction of inaccurate information.

Request deletion of certain information.

Withdraw consent where processing is based on consent.

Opt out of certain marketing communications.

Request information regarding certain disclosures or uses of your information.

Opt out of certain targeted advertising or sharing where applicable.

These rights are subject to applicable exceptions and verification requirements.

To submit a privacy request, please contact us using the information provided below.

Visitors Outside the United States

The Pines at Buckeye Ridge is located in Ohio, United States.

If you access our website or services from another country, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your country of residence.

Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites and services, including reservation platforms, payment providers, mapping services, social media platforms, and other providers.

When you interact directly with a third-party service, its privacy policy and terms may apply. We encourage you to review the privacy practices of any third-party services you use.

The Pines is not responsible for the privacy practices or content of websites and services we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. Additional notice may be provided when required by applicable law.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

The Pines at Buckeye Ridge
3550 Blacklick-Eastern Road Northeast
Millersport, Ohio 43046

Please visit our Contact Us page to get in touch.