Privacy Policy

Effective Date: July 15, 2025
Last Updated: November 3, 2025

At The Pines at Buckeye Ridge, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, forms, and SMS/MMS communications.

Information We Collect

We may collect:

Identifiers & Contact Info: name, phone number, postal address.
Booking & Inquiry Details: appointment date/time, service preferences, message content you submit.
Device/Usage Data: IP address, browser type, pages visited, timestamps, referring/exit pages, UTM parameters.
Cookies & Similar Technologies Data: cookie identifiers, pixel tags, and related event data (see Cookies & Tracking below).

We collect information: (a) directly from you (e.g., forms, bookings), (b) automatically via our site, and (c) from service providers that help deliver our services (hosting, analytics, messaging).

How We Use Your Information

We use your information to:

Provide and manage bookings, confirmations, reminders, and visit coordination.

Send important service updates and transactional messages.

Send promotional messages only if you have opted in (you can opt out anytime).

Improve our website, services, and customer support.

Detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.

Comply with legal obligations and enforce our terms.

We do not sell your personal information. We may disclose information to service providers (e.g., website hosting, CRM, SMS delivery, analytics) under contracts that restrict use to our instructions.

SMS/MMS Communications

By providing your phone number and opting in, you consent to receive SMS/MMS messages from The Pines at Buckeye Ridge. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to opt out at any time.

Reply HELP for help.

Carriers are not liable for delayed or undelivered messages.

If you unsubscribe from marketing texts, we may still send transactional messages (e.g., appointment updates) as permitted by law.

Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies (“cookies”) to operate our site, remember your preferences, analyze traffic, and (if enabled) measure marketing.

Types of Cookies We Use

Strictly Necessary: Required for core site functions (security, page navigation, form submission).

Performance/Analytics: Help us understand how visitors use the site.

Functional: Remember choices you make (e.g., preferences).

Advertising/Targeting (optional): May track activity for ad relevance and effectiveness.

Examples of Data Collected via Cookies

Cookie or device identifiers

IP address and general location

Events such as page views, button clicks, form submissions

Referrer/UTM parameters

Analytics & Advertising Partners

We may use analytics tools and advertising pixels to understand site usage and improve our marketing. These partners act as our service providers or independent controllers, depending on their terms.

Your Choices: Manage Cookies

On-site controls: Use our Cookie Preferences link/banner if available.

Browser settings: You can block or delete cookies (may affect functionality).

Ad choices: Visit optout.aboutads.info or optout.networkadvertising.org.

Do Not Track & Global Privacy Control (GPC)

Our site does not currently respond to DNT signals. Where required by law, we will honor GPC signals as an opt-out of targeted advertising to the extent applicable.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described here or comply with legal obligations. Retention periods vary based on data type and requirements.

Legal Bases for Processing (EEA/UK Visitors)

Where required by law, we rely on:

Contract: to provide requested services.

Consent: for marketing and non-essential cookies.

Legitimate Interests: to improve services and security.

Legal Obligation: to comply with laws.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them. If you believe a child under 13 has provided information, contact us and we will act appropriately.

Data Security

We use administrative, technical, and physical safeguards to protect information (e.g., TLS encryption, access controls). However, no system is 100% secure.

Your Privacy Choices & Rights

Depending on your location, you may have rights to access, correct, delete, object to/limit, or port your information, and to withdraw consent where applicable. To exercise rights, contact us via our contact form.

California Notice (CPRA)

We collect identifiers, booking/inquiry data, and usage data for the purposes listed above.

We do not sell personal information. If our site uses advertising cookies, this may be considered “sharing” for cross-context behavioral advertising. You can opt out via Cookie Preferences or a valid GPC signal.

We do not use sensitive personal information beyond legally permitted purposes.

International Transfers

We are based in the United States. If you access our services from outside the U.S., your information may be processed in the U.S. and other countries with different data protection laws.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

Photo & Video Release for Events

By attending events hosted at The Pines at Buckeye Ridge, you acknowledge and agree that photography, video, and audio recording may occur during the event.
By entering the premises, you grant The Pines at Buckeye Ridge, its affiliates, and partners the irrevocable right to:

Photograph, film, or record you and your likeness;

Use, reproduce, and publish such images or recordings in any media, now or later developed, for promotional, marketing, or documentation purposes;

Edit, alter, or modify the content as needed, without restriction or compensation.

If you prefer not to appear in any media, please notify a staff member upon arrival or contact us before the event. We will make reasonable efforts to accommodate your request.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. Material changes will be highlighted on this page or communicated as required by law.

Contact Us

The Pines at Buckeye Ridge
3550 Blacklick-Eastern Road Northeast
Millersport, Ohio 43046
Contact Form: https://thepinesatbuckeyeridge.com/contact-us