Effective Date: July 15, 2025
Last Updated: August 19, 2025

At The Pines at Buckeye Ridge, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, forms, and SMS/MMS communications.

Information We Collect

We may collect:

Identifiers & Contact Info: name, phone number, postal address.

Booking & Inquiry Details: appointment date/time, service preferences, message content you submit.

Device/Usage Data: IP address, browser type, pages visited, timestamps, referring/exit pages, UTM parameters.

Cookies & Similar Technologies Data: cookie identifiers, pixel tags, and related event data (see Cookies & Tracking below).

We collect information: (a) directly from you (e.g., forms, bookings), (b) automatically via our site, and (c) from service providers that help deliver our services (hosting, analytics, messaging).

How We Use Your Information

We use your information to:

Provide and manage bookings, confirmations, reminders, and visit coordination.

Send important service updates and transactional messages.

Send promotional messages only if you have opted in (you can opt out anytime).

Improve our website, services, and customer support.

Detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.

Comply with legal obligations and enforce our terms.

We do not sell your personal information. We may disclose information to service providers (e.g., website hosting, CRM, SMS delivery, analytics) under contracts that restrict use to our instructions.

SMS/MMS Communications

By providing your phone number and opting in, you consent to receive SMS/MMS messages from The Pines at Buckeye Ridge. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to opt out at any time.

Reply HELP for help.

Carriers are not liable for delayed or undelivered messages.

If you unsubscribe from marketing texts, we may still send transactional messages (e.g., appointment updates) as permitted by law.

Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies (“cookies”) to operate our site, remember your preferences, analyze traffic, and (if enabled) measure marketing.

Types of Cookies We Use

Strictly Necessary: Required for core site functions (security, page navigation, form submission). These cannot be switched off in our systems.

Performance/Analytics: Help us understand how visitors use the site (e.g., pages visited, time on page) so we can improve functionality and content.

Functional: Remember choices you make (e.g., preferences) to provide enhanced features.

Advertising/Targeting (optional): If enabled, these cookies may track your activity to provide more relevant ads on this and other sites and to measure ad effectiveness (e.g., via advertising partners).

Examples of Data Collected via Cookies

Cookie or device identifiers;

IP address and general location;

Events such as page views, button clicks, form views/submissions;

Referrer/UTM parameters to understand how you arrived at our site.

Analytics & Advertising Partners

We may use analytics tools (e.g., those that provide page view/session metrics) and, if configured, advertising pixels to understand site usage and improve our marketing. These partners act as our service providers or independent controllers, depending on their terms. They may combine data from our site with information from other sites/apps you use.

Your Choices: Manage Cookies

On-site controls: If available, use our Cookie Preferences link/banner to accept, reject, or fine-tune cookie categories (except strictly necessary).

Browser settings: Most browsers let you block or delete cookies. Doing so may impact site functionality.

Ad choices: For interest-based ads, you can visit industry pages like the DAA (optout.aboutads.info) or NAI (optout.networkadvertising.org). These choices are browser-specific.

Do Not Track & Global Privacy Control (GPC)

Some browsers offer “Do Not Track” signals. Our site does not currently respond to DNT. Where required by law, we will honor GPC signals as a request to opt out of certain tracking or “sharing” for targeted advertising to the extent applicable to our site’s setup.

Data Retention

We keep personal information only as long as necessary to fulfill the purposes described in this Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary depending on the type of data and legal requirements.

Legal Bases for Processing (EEA/UK Visitors)

Where applicable law requires a lawful basis, we rely on:

Contract: to provide requested services (bookings, confirmations).

Consent: for marketing texts/emails and non-essential cookies.

Legitimate Interests: to improve services, secure the site, and prevent misuse (balanced against your rights).

Legal Obligation: to comply with applicable laws.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided personal information, please contact us via our contact page and we will take appropriate action.

Data Security

We use administrative, technical, and physical safeguards designed to protect personal information (e.g., TLS in transit, access controls). However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Choices & Rights

Depending on your location, you may have rights to access, correct, delete, object to/limit, or port your personal information, and to withdraw consent where processing is based on consent. You may also have the right to opt out of certain targeted advertising or profiling.

To exercise rights or make a request, please use our contact form (see Contact Us below). We may ask for information to verify your identity before responding.

California Notice (CPRA)

Notice at Collection: We collect the categories described above (identifiers; booking/inquiry data; internet/usage data) for the purposes listed in How We Use Your Information and retain them as outlined in Data Retention.

Sale/Sharing: We do not sell personal information. If our site uses advertising cookies/pixels, this may be considered “sharing” for cross-context behavioral advertising. You can opt out via Cookie Preferences and/or by sending a valid GPC signal (where supported).

Sensitive Information: We do not use sensitive personal information for purposes other than those permitted by law.

Your Rights: California residents may request access, deletion, correction, and opt-out of “sharing” for targeted ads.

International Transfers

We are based in the United States. If you access our services from outside the U.S., your information may be processed in the U.S. and other countries which may have different data protection laws than your country of residence. Where required, we implement appropriate safeguards for such transfers.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. Material changes will be highlighted on this page and/or communicated where legally required.

If you have questions or requests regarding this Privacy Policy, please contact us at:

The Pines at Buckeye Ridge
3550 Blacklick-Eastern Road Northeast
Millersport, Ohio 43046

Contact Form: https://thepinesatbuckeyeridge.com/contact-us